Refund and cancellation policy

Updated 24 October 2026.

Content 4x
Royal Bahama Drive, Lucaya, Freeport, Grand Bahama, The Bahamas
Support: hello@content4x.com

The 24-hour refund window

Submit any change-of-mind refund request within 24 hours of the payment timestamp shown on your Whop receipt. After 24 hours, payments are non-refundable for change of mind because design and production use paid tool credits, labour and reserved production time. This window runs from payment, not from pilot delivery or your first login.

Email hello@content4x.com within the window with the receipt reference and the reason for the request. If you cannot reach us directly, use Whop’s Resolution Center and keep the timestamp of your request. We will review the order and confirm the outcome. A request submitted within the window is assessed by its submission time, even if our reply comes later.

Pilot approval is separate

We produce a pilot to agree the creative direction and include one consolidated pilot revision round before batch production. Approving or rejecting a pilot does not extend the 24-hour refund window or create a separate money-back guarantee. No batch is produced without your approval. A free pilot application has no payment to refund and does not create a paid subscription.

Service problems and required remedies

The 24-hour change-of-mind limit does not remove rights or remedies required by applicable law, card-network rules or Whop’s payment and dispute terms. Report non-delivery, a materially defective or off-scope service, duplicate payment or an unauthorised charge promptly so it can be investigated. Where a refund or other remedy is legally or contractually required, those requirements take priority. We will not use this policy to deny mandatory rights.

Subscriptions, setup and care

This window applies to the corresponding payment, including a renewal charge, unless mandatory rules require otherwise. Cancelling a subscription stops future renewals according to the accepted service terms; it does not automatically refund a payment already made. Momentum, Growth Engine and White-Label Partner have the disclosed three-month minimum term. Contact us before renewal to confirm the cancellation date and any remaining accepted obligation. Olympus OS setup and the optional Care Plan are separate scopes; their payments follow the same 24-hour change-of-mind window.

Processing an approved refund

Approved refunds are processed through the original payment route where available. Whop and your bank control the time until funds appear. Do not send full card details in email or project notes. Include your order reference and contact email instead.